Terms and Conditions

Payment Terms
Payments can be made by bank transfer or credit card (without surcharge).
Please note that credit card details are required to guarantee your booking. The Syrena Cruises will charge your credit card at the time of booking. 
 
Cancellation
Cancellations only become effective once The Syrena Cruises sales office receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the following terms will apply:
 
Cancellation conditions Less than 5 cabins 5 to 10 cabins
On confirmation 0% 0%
16 – 30 days prior to your cruise      30 % of each cancelled cabin      50% of each cancelled cabin     
07 - 15 days prior to your cruise 50% of total charge 70% of total charge
< 07 days prior to your cruise 100% of total charge 100% of total charge
 
Refunds
No refunds will be made for unused services or no-shows.
Please allow up to 15 days for any refund to appear in your account.
 
Currency
All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.
 
Insurance
On board insurance covers basic accidents on the vessel only, as required by Vietnamese law.
We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on The Syrena Cruises.
 
Other Conditions
The maximum occupancy for any one cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite. 
 
The Syrena Cruises may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children aged from three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
 
Confirmed arrival and departure dates, number of cabins and passengers, passenger's names, passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.
 
The Syrena Cruises Limitations of liability - The Syrena Cruises shall be liable only for its own negligence. The Syrena Cruises shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of The Syrena Cruises, regardless whether it is on the vessel or off the vessel. The Syrena Cruises does not provide insurance for personal injury, luggage loss or medical evacuation. 
 
- The responsibility of The Syrena Cruises for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of The Syrena Cruises, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will The Syrena Cruises be responsible for loss or damage to valuables if not placed in security boxes at the reception desk. 
 
- The Syrena Cruises shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by The Syrena Cruises.
 
In case of any dispute between a passenger and The Syrena Cruises or a third party, the laws of Vietnam shall apply.