PRIVACY POLICY & TERMS OF USE
Syrena Cruises
Website: www.syrenacruises.com
1. Introduction
Welcome to Syrena Cruises – a premium cruise experience in Ha Long Bay.
This Privacy Policy and Terms of Use explain how we collect, use, protect, and manage your personal information when you interact with our website or services.
By accessing our website or making a booking, you acknowledge that you have read, understood, and agreed to this Policy.
2. Our Role in Your Experience
- Travel agents
- Tour operators
- Port authorities
- Government agencies
Your personal data may be shared with these parties strictly to fulfill your booking and comply with legal obligations.
3. Personal Data We Collect
a. Information you provide directly
- Full name
- Email address
- Phone number
- Nationality
- Passport / ID details
- Payment details
- Booking details and preferences
b. Information collected automatically
- IP address
- Device and browser information
- Website usage behavior (cookies, analytics)
c. Information from third parties
- Travel agencies
- Booking partners
4. Purpose of Data Processing
- To manage and confirm bookings
- To provide cruise services
- To comply with legal requirements
- To communicate with customers
- To improve services
- Marketing communications (with consent)
5. Legal Basis for Processing
- Contract performance
- Legal obligations
- Legitimate business interests
- Customer consent
6. Sharing of Personal Data
We may share your information with cruise operations, port authorities, payment processors, IT providers, and travel partners. We do not sell personal data.
7. Data Retention
We retain personal data only as long as necessary for legal and operational purposes.
8. Your Rights
- Access your data
- Request correction
- Request deletion
- Withdraw consent
9. Cookies & Tracking Technologies
We use cookies to improve website functionality and user experience. Please refer to our Cookies Policy below.
10. Data Security
We implement appropriate security measures to protect your personal data.
11. Children’s Privacy
Our services are not intended for children under 16 without parental consent.
12. User Responsibilities
- Provide accurate information
- Not engage in fraudulent activities
- Be responsible for bookings made
13. Booking Terms
- Payment required as per booking terms
- Cancellation policy applies
- Prices may change until confirmed
14. Intellectual Property
All website content is owned by Syrena Cruises and protected by law.
15. Disclaimer
Website is provided on an “as is” basis without warranties.
16. Limitation of Liability
Liability shall not exceed the booking value paid.
17. Third-Party Links
We are not responsible for third-party websites.
18. Policy Updates
We may update this policy at any time.
19. Governing Law
This policy is governed by the laws of Vietnam.
20. Contact Us
Syrena Cruises
Address: Kiosk 26–27, Tuan Chau International Passenger Port, Quang Ninh, Vietnam
Tel: +84 203 3845 810
Email: info@syrenacruises.com
Website: www.syrenacruises.com
COOKIES POLICY
1. What Are Cookies?
Cookies are small text files stored on your device when visiting a website.
2. How We Use Cookies
- Website functionality
- Analytics
- User preferences
- Marketing
3. Types of Cookies
- Necessary Cookies
- Analytics Cookies
- Functional Cookies
- Marketing Cookies
4. Managing Cookies
You can control cookies in your browser settings.